Our Programs
Create the conditions. Understand the situation. Choose the right response.
Workplace challenges are rarely solved by simply adding another tool, model or conversation technique.
Bryter Training programs help people look beyond the immediate problem, understand what may be producing it, and choose a response that fits the situation.
The "By Design" Suite
The By Design suite is a connected suite of programs that helps leaders understand the situation before choosing how to respond.
Each program shares a common research foundation, language and frameworks, so capability builds over time rather than adding disconnected tools. Organisations can start with the capability they need now, then add related programs without starting again.
For details on the intended audience, group size, delivery method and pricing please download the applicable brochure.
Leadership by Design: Essentials
Create the conditions before managing the consequences.
Leadership is more than managing behaviour, giving feedback or motivating people.
Leadership by Design helps leaders look upstream at expectations, capability, work design, trust and consistency - before assuming the problem sits with the individual.
Participants learn a practical way to diagnose workplace challenges, make better leadership decisions and create the conditions in which people can contribute successfully.
A full-day advanced program is available on request. If you have specific challenges you wish to explore in greater detail please contact us for details.
Feedback by Design
Understand before you respond.
Feedback is not simply the transfer of truth from one person to another.
Feedback by Design explores how observation, interpretation, context and expectation shape feedback conversations — and how to make relevant information available without turning assumptions into facts.
Participants develop a more constructive way to give, receive and explore feedback while maintaining clarity, standards and accountability.
Coaching by Design
Help people think clearly, explore possibilities and take ownership of action.
Not every problem needs coaching, and good coaching is more than asking questions.
Coaching by Design helps leaders recognise when coaching is the right response and use GROW as a practical structure for conversations that develop thinking, exploration and genuine ownership.
The focus is not on following a script. It is on helping another person think without taking over.
Workplace Respect by Design
Know the boundaries. Build the conditions. Prevent harm.
A respectful workplace requires more than knowing which behaviours are prohibited.
Workplace Respect by Design helps employees and leaders understand workplace boundaries, question assumptions, recognise risk and consider the conditions that can either prevent or contribute to harm.
The program brings together respectful behaviour, accountability, psychosocial risk and practical prevention in an experiential, scenario-based format.
Influence by Design
Understand hesitation before trying to overcome it.
Customer hesitation is not always an objection to be answered or a signal that more information is required.
Influence by Design helps client-facing teams explore the experiences, expectations, assumptions and practical conditions shaping a customer’s response — before trying to persuade, reassure or close.
Participants develop a more sophisticated way to identify what may actually be preventing action, separate evidence from assumption, and work with customers to create a practical pathway forward. This directly reflects the program’s focus on moving beyond traditional objection handling and understanding the operational and perceptual barriers behind hesitation.
Start where you need to. Build from there.
Each By Design program can stand alone or connect with others to build a broader, shared approach to leadership and workplace capability.